I went in to the ship yesterday. I was greeted by a very helpful receptionist who took my info and got my service started right away. The actual oil change start to finish was 20 min at most. They have a 2 man team work on each car. Very efficient. I was given a discount since I brought my own oil and filter. This was my first time, but I would highly recommend them if you need to get oil change. I have a few other repairs and I will be taking my car to them. Will let you know how that goes, but I don't think I will be having any problems.