Downer Car Care is an awesome repair shop. Usually I receive stellar customer service. However, one of my recent visit was unpleasant and I felt zero respect for my years of patronage and thousands of dollars. I sat for two hours and no one even looked at my vehicle. When I approached the rep she brushed me off as though I could come back another day. No compensation was offered.
Dear Ken, we deeply apologize for the negative experience you had at our shop. Customer satisfaction is our top priority, and we understand your frustration. We appreciate your years of patronage and the feedback you have provided. We will be addressing your concerns with our team to ensure that this does not happen again. Thank you for bringing this to our attention, and we hope to make it up to you in the future.
- Downey Car Care Center