Reviews

5

Amazing ! Shout out to Isaiah dude help me out alot. Also shout out to the technician who did the clutch job on the subi , great job!

We're glad to hear you had an amazing experience, Samuel. It's great that Isaiah and our technician made such a positive impact with your clutch job on the Subi. If you need anything else, feel free to reach out!

- Downey Car Care Center
5

I had to have my car towed here and we had a very good experience. I am likely to come back.

It's great to hear that you had a very good experience after having your car towed, Julianna. We look forward to welcoming you back whenever you need us again.

- Downey Car Care Center
5

Downer Car Care is an awesome repair shop. Usually I receive stellar customer service. However, one of my recent visit was unpleasant and I felt zero respect for my years of patronage and thousands of dollars. I sat for two hours and no one even looked at my vehicle. When I approached the rep she brushed me off as though I could come back another day. No compensation was offered.

Dear Ken, we deeply apologize for the negative experience you had at our shop. Customer satisfaction is our top priority, and we understand your frustration. We appreciate your years of patronage and the feedback you have provided. We will be addressing your concerns with our team to ensure that this does not happen again. Thank you for bringing this to our attention, and we hope to make it up to you in the future.

- Downey Car Care Center
5

High quality service. Had a issue with my car. It was quickly resolved and they threw in a free carwash

We're pleased to hear that you found our service to be of high quality, toastkrimbly. It's great that we could quickly resolve the issue with your car and add a complimentary car wash. We appreciate your support!

- Downey Car Care Center
5

Luis provided me with excellent service. Since this was the first time using their services, I had anxiety, soon that was null and void. I plan to use them for my cars and my friends will also. GREAT SERVICE.

We're glad to hear you had an excellent experience with us, Inez. It's great to know that your initial anxiety was eased, and we look forward to providing the same level of service for both you and your friends in the future.

- Downey Car Care Center
4

Overall decent experience, they originally said 2 hours, that changed to 4 hours. At pick up there was a section on the final report that was still red. I was told that the manufacturer didn't have a specific number for the back right tire so I would have to take it to the dealership. So, I paid $88, not to get a complete job and may have to pay double now for having to take it to two separate places. 🙄

We appreciate your feedback, Renee. We're glad to hear you had a decent experience overall, but we understand the delay and incomplete information regarding the tire can be frustrating. Please feel free to reach out to us at [email protected] so we can address your concerns.

- Downey Car Care Center
5

I took advantage of their offer for 4 wheel alignment for $88. The whole process was painless. The service manager was very accommodating. Communication was great. Will definitely use their services again.

We’re glad to hear that your experience at Downey Car Care Center was smooth, Emman. It's great to know that our service manager was accommodating and that communication met your expectations. We look forward to serving you again!

- Downey Car Care Center
5

Excellent Service By Anthony!!!

It's great to hear you received excellent service from Anthony, Richard. We strive to provide our customers with the best experience possible. If you have any further needs, feel free to reach out.

- Downey Car Care Center
5

Great experience overall and it was my first time being in this shop. Oil change and tire rotation was quick. Received a complimentary car wash too.

We're glad to hear you had a great experience during your first visit, Jov. It's always our aim to provide quick and efficient service, and we're happy you enjoyed the complimentary car wash. We look forward to seeing you again!

- Downey Car Care Center
5

I’ve been to Downey Car Care Center twice in the last two weeks for different services. The first visit was for a tire rotation and alignment, and second for the installation of my splash guard. From the very beginning, Anthony has been extremely helpful, patient, and efficient. It’s rare to see someone so young handling so much with such professionalism. Anthony greeted everyone with a smile and kept me updated on my car’s status, letting me know how much longer it would take, and where it was in the process. I didn’t meet the technician who worked on my car, but the service was quick and seamless. I also received a car wash after the work was done and they too did a great job! The prices for both visits were very affordable, and I couldn’t be happier with the overall experience. I’ll definitely be coming back.

It's great to hear about your positive experiences, Abigail. We're pleased that Anthony provided you with helpful and efficient service during your visits for tire rotation and splash guard installation. We look forward to seeing you again soon!

- Downey Car Care Center
Downey Car Care Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Downey Car Care Center (562) 923-2300 if you have any issues in accessing any area of our website.