I appreciate the care and professionalism when I visit Downey Car Care Center. They take care of my car’s routine maintenance. They are fair on their prices and honest. - The opportunity for improvement would be with their App. The service advisor sets the expectation that I will receive a phone call when my car is ready but i never do. The service advisor then tells me that a text message is sent to me advising car is ready. Somehow the system that sets up those messages does not work. I dont receive stating that car is ready but instead I receive a message that I have an appointment??? a- Other than this disconnect- I like this service provider.
Idaneli, thank you for trusting us to with your vehicle. We apologize our app hasn't been working properly and giving you the proper notifications regarding the status of your vehicle. We'll make sure to look into it and hopefully have everything cleared up by the next time you see us. Looking forward to helping you again then. Downey Car Care Center
- Downey Car Care Center