Downey Auto Repair

I called Downey Car Care and spoke with Mike, I explained the situation and he told me come on in, we’ll take care of you. I dropped my car off, he told me it would take around 2 1/2 hours. I believe it was a little under that time frame. It’s like they want to keep the customers happy so they don’t lag and just have your car sitting there. The prices are great and so is the work. I usually take my car to the dealer for everything but decided to give them a chance. Thank you Mike and Downey Car Care

Great service.

This was my first time here, reason I am giving 4 stars is because check in was not easy, the staff didn’t ask me if this was my first time here; even after I told them this was my first time they didn’t even told me where was the waiting area or that they have water/WiFi as complimentary...then the service guy came back asking information (name/phone number/etc)...I told him since I arrive that I did an appointment on line due I was requested to do it when I call to schedule an appointment, I wrote name, car, service, time and even I attached a coupon they offer. At check out they forgot to include the coupon for the discount and also they forgot to remove the charge for the oil filter cause I brought a different brand. Even those details, I would recommend this place. It seems there is room for improvement but it’s about their process and not their actual work, they seem pretty professional and was satisfied.

This was my first time here, reason I am giving 4 stars is because check in was not easy, the staff didn’t ask me if this was my first time here; even after I told them this was my first time they didn’t even told me where was the waiting area or that they have water/WiFi as complimentary...then the service guy came back asking information (name/phone number/etc)...I told him since I arrive that I did an appointment on line due I was requested to do it when I call to schedule an appointment, I wrote name, car, service, time and even I attached a coupon they offer. At check out they forgot to include the coupon for the discount and also they forgot to remove the charge for the oil filter cause I brought a different brand. Even those details, I would recommend this place. It seems there is room for improvement but it’s about their process and not their actual work, they seem pretty professional and was satisfied.

From the time I stepped out of the car, greeted by Jorge, till parts were ordered and replaced the next day.....awesome customer service, communication & explained everything in terms I understand. Jorge updated me on car status regularly, explained what needed to be done now vs waiting a bit without being pushy. Being a nurse, customer service is important to me. Downey Car Center, Jorge and anyone else I came into contact with exemplified it. Thank you for a great experience during the pandemic.

These guys always seem to go above and beyond what I expect of them. They answer questions directly and let me know upfront exactly what to expect. This is probably the best kept secret in the city of Downey!

They're ready to help you the minute you walk in the door,take ur car in inspect right away,the technician in a timely short time tells you what's wrong with ur car in writting,you can choose to have it fixed, very pleased

This place is a godsend for us, they really take care of their customers. KEEP UP THE GREAT WORK YOU GUYS DO. This is our second time.

Downey car care team was very professional. They provided a clean waiting room, restroom, massage chairs, and informative videos on how to care for your car. I was offered a free car wash after services were rendered. I'll bring my cars back if / when I need service again.

They were super efficient. Costumer service was on point. Super nice and fast. Definitely will come back