Walked in on a Saturday at noon. When I called ahead, I told him I wanted a full synthetic oil change, and he said it would take about 20 minutes. With the few people ahead of me, it took an hour for my Full Synthetic Oil Change. I got there and filled out paper work, but there was no option to put what I wanted (except for the extras). When I saw they pulled up my car and opened the hood, I went out to tell them I wanted Full Synthetic since he hadn't asked. That's the only thing that had made me nervous. The wait was nice. There was water, WiFi, snacks, A/C, Magazines, Phone Charger, and Pre-Chosen stuff on TV in their waiting room. They notified me over the phone that first time customers got a free full service car wash (though I'd already seen it on Yelp). When the oil change was finished, they sent me to the car wash area to pay. Then I waited for my car to finish being wiped down, tipped the guy who helped, and I was on my way. For Full Synthetic on my Kia Soul, the price was $93.25. I used the coupon that Yelp linked me to, and I got $15 off, so I paid $78.25. It worked out since there was a good car wash thrown in. It was a nice place that put a lot of effort into making sure their customers were happy. Good atmosphere with a friendly staff.