I never have an appointment I just come in get serviced while waiting in an accommodating waiting room its super fast and never had any problems staff is very helpful on answering any questions and informing me on what service I need or will need in the future On the other business side is the car wash they never do a good job on drying the car or cleaning windows or tire's they even left my car waiting in the heat for a good 20 minutes before drying it and of course I had water spots